01
Order preparation
Orders that have been duly completed and paid for are generally prepared within two business days. Each item is checked and carefully packed.
From our store to your home
Shipping and delivery
We prepare every order with care and entrust shipments to selected express couriers, with tracking available from departure to delivery.
€49
free shipping threshold
Free shipping in Italy
Standard shipping is free in Italy for orders over €49.00. For orders below this amount, the shipping cost is shown at checkout before purchase confirmation.
02
Handover to the courier
Shipments depart on business days, from Monday to Friday. Orders placed during the weekend or on public holidays are processed on the first available business day.
03
Tracking
When the order is shipped, you will receive an email with the tracking code and a link to follow the delivery progress.
Estimated times
When you will receive your order
Delivery times start from the moment the shipment is handed over to the courier.
Italy
1–3 business days
For islands, remote locations, or areas that are difficult to reach, an additional business day may be required.
European Union
3–7 business days
Times may vary based on the destination country and location.
Non-EU countries
5–10 business days
Any customs checks may lead to additional delivery times.
The indicated times are estimates and may vary during holidays, promotional periods, adverse weather conditions, strikes, customs checks, or other circumstances not directly controllable by Mastrolonardo.
Destinations
International shipping
Mastrolonardo ships to Italy and to the international destinations available at checkout. The availability of shipping to a specific country and the relative cost are shown after entering your address.
For deliveries made within the European Union, the price shown includes the applicable taxes according to current regulations.
For shipments to countries outside the European Union, duties, import taxes, customs charges, or handling fees requested by the authorities or the courier of the destination country may be applied.
Unless otherwise indicated at checkout, such charges are not included in the order price and remain the responsibility of the recipient. Mastrolonardo cannot determine the amount in advance.
Before confirmation
Delivery address
Before confirming your order, carefully check that the delivery address is complete and correct.
- include the name and surname as they appear on the intercom;
- enter the correct house number, building/staircase, apartment number, and zip code;
- provide a reachable phone number;
- add any information useful for delivery.
If you notice an error, contact us as soon as possible. Once the package has been handed over to the courier, it may no longer be possible to change the address.
Upon receipt
Delivery inspection
At the time of delivery, carefully check the external condition of the package before accepting it.
- verify that the packaging is intact and not tampered with;
- check that the package does not show cuts, openings, dents, or wet areas;
- verify that the adhesive tape and closures are intact;
- check that the number of packages matches the one indicated.
If the package shows visible anomalies, ask the courier to sign subject to specific inspection, describing the problem, for example “damaged package,” “opened package,” or “wet packaging.”
If possible, photograph the package before opening it and promptly report the incident to our customer service. Acceptance without reservation does not prejudice the rights granted to the consumer by applicable law.
Delivery attempts
Recipient absent
In the event of absence, the courier may make a new attempt, leave a notice, or provide instructions for rescheduling or picking up the shipment.
We recommend that you regularly check the tracking and any communications received from the courier.
If the package cannot be delivered due to an incorrect address, an unreachable recipient, failure to collect, or unjustified refusal, it may be returned to the sender. Any costs directly resulting from non-delivery may be deducted from the refund to the extent permitted by applicable law.
Need assistance?
For information regarding a shipment, please contact us, always including your order ID number.